Welcome To PerfectWho

Dedicated Intake, Operations and Admin Teams
For Your Virtual Law Firm

Whether you’re managing high-volume legal inquiries, improving intake conversion, or offloading non-billable operational work, we provide trained legal intake and operations professionals who integrate directly into your firm—without disrupting your practice.

How It Works

End-to-End Legal Support for Virtual Law Firms

Building a virtual law firm isn’t just about answering the phones. It’s the follow-ups, calendar control, client communication, record organization, and the administrative work that build up and slow everything down. When these tasks aren’t handled properly, they become bottlenecks that prevent your firm from scaling.

We’re a legal task delegation service that places a dedicated legal assistant to manage intake, calls, information collection, follow-ups, and payment collection for paid consultations—while we handle the backend operations like calendar management, records organization, and system updates. We don’t just place talent; we manage performance, build SOPs your firm keeps, and integrate automation and AI to reduce manual work and help your firm grow efficiently.

Discover how our tailored approach sets us apart. We invest time in understanding your specific needs, customize our strategies to fit your company, and closely collaborate with you to reach your goals.

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+ Years of Experience

Our executive team has over 15+ years of cumulative experience handling high-leverage remote teams globally.

ABOUT US

Driving Law Firm Growth Through Specialized Legal Support

We build dedicated legal intake and operations teams that support law firms across intake, client communication, administrative workflows, and executive support. By combining process discipline with legally-trained professionals, we help firms operate more efficiently while protecting confidentiality and service quality.

Our Story

Founded to solve a common law-firm challenge—too many inquiries, too little time—PerfectWho was built around compliance, consistency, and execution. Every system we deploy is designed to protect your firm, your clients, and your reputation.

Our Commitment

Our commitment is to confidentiality and data protection at every stage of execution, supported by SOP-driven workflows, clear escalation rules, and strict boundaries that ensure no legal advice is ever given—eliminating gray areas and protecting both your firm and your clients.

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Days of Availability
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Team Members Managed
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Executive Team Leaders
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Human Capital ROI
Support Services

Legal Operations & Intake Solutions

We provide a comprehensive suite of law-firm-focused services, including intake, administrative support, CRM management, and executive assistance—designed to integrate seamlessly into your existing workflows.

Legal Intake & Call Handling

We manage inbound legal inquiries, screen potential clients, and ensure proper documentation—without offering legal advice or crossing compliance boundaries.

Legal Admin & Case Support

From SOP development to CRM updates, our teams support back-office legal operations so attorneys can focus on practicing law.

Client Communication Management

We handle follow-ups, appointment confirmations, and status updates—ensuring clients feel supported while attorneys stay protected.

Attorney & Managing Partner Support

Dedicated executive assistants trained to support attorneys with scheduling, document coordination, and operational oversight.

Background

Our Team Experience

Legal Intake ROI
Our dedicated legal intake teams are trained to handle call screening, case qualification, accurate documentation, and timely attorney escalation, ensuring that only properly vetted matters reach your attorneys—resulting in higher conversion rates, fewer interruptions, and stronger cases overall.
Law-Firm-Experienced Operational Support
Our operational support teams are built with a deep understanding of legal workflows, confidential data handling, practice-area-specific intake rules, and attorney escalation protocols, allowing them to integrate seamlessly into your firm while maintaining consistency, compliance, and efficiency.
Client-Centered, Compliance-Safe Communication
Every client interaction is handled with professionalism and care, following strict communication guidelines designed to protect attorney-client privilege, maintain accuracy, and deliver a compliant, client-centered experience across all touchpoints.

Bolt-On Legal Support Teams with Proven Experience Supporting Complex, Regulated Environments

Whether you’re streamlining legal intake, strengthening operational efficiency, or supporting high-volume, time-sensitive workflows, we provide dedicated teams of 50–300+ legal support professionals designed to integrate seamlessly into your firm while maintaining compliance, confidentiality, and operational control.

News & Articles

Exploring the Latest Trends

Stay informed and ahead of the curve. Discover the latest trends, insights, and updates from our blogs and newsletters.